Direct Connect Global

Admin operations, site telemetry, and mailbox health.

Sign in with your dashboard email to review subscriber activity, main-site traffic, and system status from a single workspace.

  • JWT-based dashboard access
  • GA4 site metrics when configured
  • Live Stripe, mailbox, and process visibility

Admin Access

Sign in

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or use dashboard email
or use email code
Direct Connect Global

DCG Admin

Operations Console

Overview Site Metrics Subscribers New Signup CRM Interactions Issues Escalations Change PIN XACT Help Messages Email Readiness WhatsApp Staging Employee Drive Quick Actions Agent Controls Operations Recent Activity Customer Service Ticket Queue Service Reports Marketing
DC
Admin admin

Live Workspace

System and business status

Waiting for first sync

Overview

What needs attention right now

Subscription counts, revenue, message volume, and current health roll up here first.

Total active subscriptions -- Loading

Access Receipt

Your access

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Live activity

Signups, checkouts & interest — real time

Live
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Marketing

Outreach & retention

Interest forms, abandoned-checkout recovery, win-back, and trial conversion — live leads.

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Customer Service

Support desk — live oversight

Real-time actions by customer-service & Xact staff, plus open call issues.

Staff actions

CSM & Xact quick-actions

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Call errors

Open call issues

Live
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Customer Service

Service cases

SLA-tracked cases from every channel — assign, work, and resolve.

Customer Service

Service reports

SLA, backlog, resolution, and agent-activity analytics — windowed, with CSV export.

Choose a window and run a report.

Main Site

Traffic and page visibility

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Active users --

Top pages

Last 30 days
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Commercial

Subscribers and revenue

Search production family and inmate customers with linked, tenant-safe connection details. Known support QA fixtures are excluded.

Enter a search above to find family and inmate accounts.
MRR --

All production Stripe customers

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New Signup

New Signup — 3-Day Trial (instant access)

Create a 3-day trial. The inmate gets access immediately.

My Signups

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Customer relationship management

CRM Interactions

Search shared support history, record calls and notes, and manage follow-ups.

Find a customer

Search family members and inmates, then select the tenant-safe relationship to prefill this interaction.

Search results

Run a search
Results will appear here.
3-day trial payment-link follow-up

Customer details above are prefilled from search and may be corrected before sending. Texting is allowed only when the website already has an opt-in receipt or the customer explicitly agrees while speaking with XACT.

Read or show this exact disclosure:

I agree to receive transactional and operational SMS/MMS messages and service calls from Direct Connect Global about my account, signup, billing, support, Family Connect, and inmate communication activity. Message frequency varies, up to 5 messages/month. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. By checking this box, I agree to the Privacy Policy and Terms of Service.

Shared interaction history

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Website customer journeys

Checkout, contact, referral, and outreach progress grouped without exposing raw IP addresses.

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Service issue monitoring

Issues

Live open, solved, and auto-fixed issues with resolution and verifier provenance.

Issue feed

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Internal support case

Escalations

Create a Remedy-style case for Josh with customer context and verified transcript provenance.

Account actions

Change an inmate PIN

The caller must tell you their current PIN before it can be changed. If they do not know it, do not change the PIN — escalate the account so the owner can verify identity.

Matching accounts

Run a search
Search for the caller's account to begin.

Caller cannot confirm the current PIN

Do not change the PIN. Send the account to the owner, who will verify identity another way and complete the change.

Approved guidance

XACT Help

Search customer-safe instructions. Answers use approved sources only and show when a question must be escalated.

DCG
XACT Help

Ask a customer or File Connect question. I only answer from approved guidance; if no approved answer exists, I’ll tell you to escalate.

Ready. XACT SharePoint will stay disabled until its exact approved page is connected.

Knowledge sources

Restricted to XACT roles
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Inbox

Recent family message activity

Latest thread traffic flowing through the family mailbox surfaces.

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Message explorer

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Email

Shared work mailbox

Read and reply to email from the shared IMAP mailbox.

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Checks every minute while this page is open.

Inbox

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Select a message to read it here.

WhatsApp Staging

Prototype drafts and inbound intents

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Inbound intents --

Recent drafts

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Inbound requests

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Readiness

100 to 1000 user rollout gates

Current planning gates are staged by confidence level, required proof, and user-count tier.

Tier 1 100 Internal and controlled customer rollout after dashboard RBAC and communications proof.
Tier 2 300 Requires sustained operational telemetry, support workflow, and billing reconciliation checks.
Tier 3 1000 Requires load evidence, incident runbooks, backup drills, and compliance operating cadence.

Employee Drive

Business plan materials

Readiness package, gap register, access plan, and spreadsheet model published for employee review.

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Support Console

Quick actions and billing support

Role-scoped diagnostics and billing lookups. XACT can run support-safe actions; code, secrets, and destructive controls stay admin-only.

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Select a quick action to see the result.

Hermes Agents

Employee agent objectives and controls

Bell, Vigil, Ledger, Auditor, Memora, Hermes, and XACT are backed by current work-calendar objectives and read-only learning evidence.

Agent model -- Loading agent controls
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Select an agent control to see the read-only action plan.

Call Accuracy

Hermes call triage queue

Open spreadsheet
Call accuracy -- Loading Hermes call monitor rows
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Select a call action to stage review, fix, or closure evidence.

Operations

API, server, and PM2 process health

Authenticated health checks plus local server telemetry from the dashboard host.

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Hostname --

PM2 processes

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Recent Activity

Latest account events

New inmate and family subscriptions pulled from the dashboard activity feed.

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Message

Customer profile